FAQs
How is it different from online shopping from a big retailer (e.g. Tesco direct)?
We work with a range of local stores - which include supermarkets, cultural shops, halal butchers and more.
You can shop from these local stores online and get groceries delivered to your doorstep in 2 hours.
What is the story behind Ordrs?
It all started with values!
The co-founders, Jimi and Davidson met at the University of York - our mutual values to conduct business in an ethical manner and to have a positive impact on the world led to the creation of Ordrs. We have revoked deals with previous partners (which would have generated us great profits) due to our passion to carry out business in an ethical manner.
Having seen the growth in the on-demand delivery space - the founding team members of Ordrs - Jimi and Davidson ran tests at the University of York (our place of study) which were successful. We then trialled our service in Lewisham and learnt even more! We are constantly evaluating to make a service that will add great value to your life!
Can I shop from more than one store?
Yes, that is a key factor which makes us unique! You can place an ordr from all the stores on our website!
Can you add more products to your website?
We update products on our website frequently - we can add new items within minutes. Leave us a message on the live chat, email us at davidson@ordrs.co.uk or call us on 02070527247 and we’ll add your product suggestions right away!
Can I request more items after I have placed an ordr?
Of course! Just drop us a message on the live chat, email us at davidson@ordrs.co.uk or call us on 02070527247 - we’ll sort it out as soon as possible!
Do you facilitate same-day delivery?
Yes, we provide same-day delivery!
How much does it cost?
We charge £2.49 per store for same-day delivery!
What are the available delivery slots?
There are no delivery slots - you can order at any time!
Can I repeat an ordr which I placed before?
On the account page, you can check your previous ordrs and easily reordr the same products.
Does Ordrs operate on the weekend?
Yes!
Can I get fresh produce from the butchers?
Yes, you can, we have a local partner in Lambeth called Michael's Meats - in which you can buy fresh produce.
Which areas are you available in?
We operate in the following:
- Angell Town
- Brixton
- Brixton Hill
- Clapham
- Clapham Park
- Crystal Palace
- Gipsy Hill
- Herne Hill
- Kennington
- Lambeth
- Loughborough Junction
- Oval and The Oval
- Stockwell
- Streatham
- Streatham Hill
- Tulse Hill
- Vauxhall
- Waterloo
- West Dulwich
- West Norwood
- Nine Elms
...But we are always looking to expand so do sign up to our newsletter and keep an eye out!
Is there a minimum ordr?
There is no minimum spend!
You can spend a penny if you want - we don’t mind!
Would you be able to cultural produce?
Yes, we have a local partners which provide top quality Asian, African, Turkish and Caribbean produce. We are actively looking to expand - drop us a message and let us know which types of stores that you’d like on our site!
How does it work?
Simply add the products that you’d like to cart then checkout.
We will then reach out and confirm a delivery slot which best suits your availability and then deliver your groceries to your doorstep.
Alternatively, you could drop us an email at davidson@ordrs.co.uk or call us on 02070527247 and we can process an order over the phone.
Can I pay cash in hand?
In most cases, Ordrs only takes card payments from our website as it allows us to provide you with the safest possible experience. It also creates a safer working environment for our Ordrs team. There are some allowances in which we can take cash or card at the door which include requesting items that are not on our website or adding more products to your ordr after you’ve placed it.
Do you have an app?
We currently do not have an app but are looking to create one in the near future.
Do you only have grocery stores on your platform?
Yes, we are currently only focused on grocery stores, however, we may consider expanding the types of stores on our website.